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1 2 1 Direct Response ’s (1 2 1) Media, Pennsylvania contact center operation specializes in both outbound and inbound contact center outsourcing. This location was opened in 1991 to provide customer acquisition, cross-selling, customer service and data entry business process outsourcing (BPO) services targeted to the Cable TV, ISP, and Entertainment, and Financial Services industries. Start a dialog with 1 2 1 today.
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1 2 1 's Media site has 80 contact center stations that can be configured to any combination of outbound or inbound support. Media has implemented programs that include:
- Direct Sales of Cable TV, Internet Access, VoIP, and entertainment packages, including new customer acquisition, up-selling and cross-selling
- Direct sales of financial service products, including consumer loans, credit cards, etc.
- Survey research
- Political polling
- Subscription renewals
- Customer Care surveys
- Appointment reminders
- Retention/Collection calls
- Internet Service (Broadband) sales
If you are a Cable TV MSO, Broadband Service Provider, or Entertainment Channel, 1 2 1's experience and track record can help you increase sales on a cost-effective and brand-protective basis.
1 2 1 's expertise in Cable TV and Entertainment Package Sales has lead to membership in several organizations, including:
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